Onde

Common Terms of Service

Updated December 10, 2025

Chapter 1 General Provisions

Article 1 (Purpose and Scope of Terms)

• These Terms are intended to define the rights, obligations, and responsibilities between the company and users in connection with the use of the website and related services (the "Service") provided by "Onde" (the "Company").

• These Terms apply commonly to all services provided by the Company.

• If separate terms ("Individual Terms") are established for a specific service, the Individual Terms take precedence over these Terms. However, matters not specified in the Individual Terms shall be governed by these Terms.

• If the Individual Terms include content overlapping with these Terms, the provisions of these Terms shall prevail. However, if the Individual Terms explicitly modify or supplement these Terms, the Individual Terms shall prevail.

Article 2 (Definitions)

• The definitions of terms used in these Terms are as follows.

  • "Company" means "Onde," the provider of the Service.
  • "Service" means the website and related services provided by the Company.
  • "User" means a person who uses the Service provided by the Company.
  • "Inquiry Form" means a service provided by the Company that enables users to submit inquiries or requests through a form on the website.
  • "Automated Client" means access to and use of the Service via automated software such as bots or scripts.
  • "Ad Block" means a browser extension primarily used to block ads, or tools and methods that technically interfere with or block the display of ads in services provided by the Company.

• Terms not defined in these Terms shall be interpreted in accordance with applicable laws and their common meaning.

Article 3 (Effect and Amendment of Terms)

• The Company posts these Terms on the website footer or elsewhere so that users can review them.
• The Company may change these Terms, and the amended Terms will be posted on the Company's website so that users can review them.
• When amending the Terms, the Company will specify the details, effective date, and reasons for amendment and post them on the Service's main page at least 7 days prior to the effective date. If the changes are unfavorable or material to users, the Company will post them at least 15 days in advance and may additionally notify users by email or individual notice if necessary.
• The Company will take measures so that users can ask questions and receive responses regarding these Terms.
• The Company may amend these Terms within the bounds of applicable laws such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Article 4 (Conclusion and Application of the Use Agreement)

• Before submitting the inquiry form, users must clearly indicate consent to these Terms. Consent is given by selecting the checkbox provided by the Company, and the use agreement is deemed concluded upon such consent.
• If the user does not consent, submission of the inquiry form and use of related services may be restricted.
• The Company uses information collected under the agreed terms solely for inquiry handling and service provision.

Article 5 (Matters Not Stipulated)

• Matters not stipulated in these Terms and their interpretation shall follow applicable laws such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., or common practices.

Chapter 2 Personal Information Management

Article 6 (Protection and Use of Personal Information)

• The Company endeavors to protect users' personal information in accordance with applicable laws, and the protection and use of personal information follow relevant laws and the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to linked services outside the Company's services.
• The Company processes and retains personal information within the retention and usage period agreed to by the user at the time of collection.
• Except as required by law or by requests from related governmental agencies, the Company will not provide users' personal information to others without the user's consent.
• The Company is not responsible for damages resulting from personal information leakage attributable to the user's fault.

Chapter 3 Obligations of the Parties

Article 7 (Obligations of the Company)

• The Company shall faithfully comply with the exercise of rights and the performance of obligations as stipulated in these Terms in good faith.
• The Company shall take necessary security measures to protect users' personal information and shall disclose and comply with the Privacy Policy.
• The Company shall not disclose or provide users' personal information to third parties except as provided in these Terms and the Privacy Policy.
• The Company will make its best efforts to provide continuous and stable service. However, if equipment failure or data loss/damage occurs during service improvement and there is no unavoidable cause such as natural disasters, emergencies, or technical limitations, the Company shall make its best efforts to repair or restore without delay.

Article 8 (Obligations of Users)

• Users shall not engage in any of the following acts when using the Service.

  • Providing false information when using the Service.
  • Impersonating the Company's staff or another organization, or using another person's name to submit the inquiry form or send an email, or misrepresenting oneself or one's relationship with another person.
  • Using services not provided by the Company or using unauthorized methods (e.g., automation programs, crawling tools) to use the Service abnormally.
  • Collecting, storing, posting, or distributing other users' personal information without authorization.
  • Duplicating, distributing, encouraging, or commercially using information obtained through the Service without authorization (including using it as AI training data).
  • Abusing known or unknown bugs to use the Service.
  • Deceiving others to obtain benefits or causing harm to others through the Service.
  • Infringing intellectual property rights or portrait rights of the Company or others, or damaging others' reputation and causing harm.
  • Distributing or posting information prohibited by law (e.g., illegal programs, gambling, obscene materials) or intentionally transmitting, posting, or distributing viruses, malicious code, or files that disrupt or destroy the normal operation of computer programs, software, hardware, and telecommunications equipment.
  • Any other acts that violate relevant laws, disturb social order, or are contrary to public morals (e.g., illegal gambling, fraud, distribution of obscene materials).

• Users are responsible for managing their accounts and devices and must not allow others to use them. The Company is not responsible for damages resulting from negligent management or permission granted to others.

Chapter 4 Service Use and Restrictions

Article 9 (Service Provision)

• The Company provides the Service immediately to users whose use agreement is completed under Article 4. However, for some services, the Company may provide the Service from a designated date as needed.

Article 10 (Use of Service)

• The Service is provided 24 hours a day, 7 days a week, in principle.

• Notwithstanding paragraph 1, the Company may temporarily suspend all or part of the Service in any of the following cases. In such cases, the Company shall notify users in advance of the reason and period of suspension. However, if prior notice is not possible due to unavoidable reasons (e.g., natural disasters, emergency server failures), the Company may notify users without delay after the suspension.

  • System maintenance, server expansion or replacement, network instability, or other operational needs.
  • Suspension of service by dependent service providers making service provision impossible.
  • War, incident, natural disaster, or other national emergencies beyond the Company's control.

• Unless otherwise required by law, the Company will not provide compensation or supplementary measures for interruptions to services provided free of charge under paragraph 2. However, the Company is liable in cases of intentional misconduct or gross negligence.

Article 11 (Changes and Suspension of Service)

• The Company may change the Service for operational or technical reasons to provide the Service smoothly. In such cases, the Company will notify users of the reason and details at least 24 hours in advance. However, if prior notice is not possible due to unavoidable reasons such as system errors or emergency failures, the Company will notify users without delay after the change.
• The Company may suspend the entire Service if it becomes difficult to continue due to significant business reasons such as transfer, division, or merger of business, expiration of service contracts, or significant deterioration of service profitability. In such cases, the Company will notify users of the suspension date, reasons, and compensation conditions at least 30 days in advance.

Article 12 (Collection of Information)

• The Company may collect user information for smooth service provision, service improvement, and statistical analysis. In such cases, the Company will obtain user consent or provide notice in accordance with applicable laws, and collected information will be managed according to the Privacy Policy.

Article 13 (Provision of Advertising)

• The Company may post advertisements to operate the Service, and users consent to ad exposure when using the Service.
• Advertisements provided by the Company may be provided by third parties, and the Company does not guarantee the quality or content of products or services on external websites or platforms linked through such advertisements.
• The Company may use personal information with user consent to provide tailored advertisements, and details are described in the Privacy Policy.
• Users may report discomfort or objections related to advertisements through the Company's customer center.

Article 13 (Copyright and Ownership)

• Copyrights and intellectual property rights in the Company's platform (website, application, etc.) and all content within the Service belong to the Company.
• Users may not use information obtained through the Service that is owned by the Company or providers without prior consent in the following ways:
  • Copying, transmitting, editing, publishing, performing, distributing, broadcasting, or creating derivative works.
  • Using it for commercial purposes or providing it to third parties.
  • Using it for AI training.
• Legal responsibility arising from violation of these provisions lies with the user, and the Company may take legal actions such as claiming damages.

Article 14 (Restrictions on Service Use)

• The Company may restrict the use of the Service if any of the following applies.

  1. Violation of these Terms.
  2. Violation of relevant laws.
  3. Intentional interference with service operation or causing significant disruption.

• If the reason for restriction is resolved, the Company may resume the Service without prior notice.

• The Company does not compensate for damages resulting from restrictions on use.

Article 15 (Reasons and Procedures for Restriction Measures)

• The specific reasons and procedures for restriction measures under Article 14(1) are determined by operational policies considering the details, degree, frequency, and results of prohibited acts under Article 8(1).
• When the Company imposes restriction measures under Article 14(1), it shall notify users in advance of the reasons and procedures. However, if prior notice is not possible due to unavoidable reasons (e.g., need for urgent action), notice will be provided without delay after the measures are completed.

Article 16 (Appeal)

1. Appeal procedure

   1. Receipt of appeal
   • Appeals are received via email or the website inquiry form.
   2. Review and processing
   • Appeals are processed within 14 days from receipt, and if additional review is required, the applicant will be informed of the delay reason and expected timeline.
   3. Result notification
   • The result will be notified to the contact provided at the time of appeal submission.
   4. Action based on results
   • Actions will be taken based on the appeal outcome, including lifting service restrictions.

2. Additional notes or cautions

   • Limit on number of appeals
     Appeals related to service restrictions are limited to one appeal per restriction case.
     Repeated appeals for the same reason may extend processing time, and unreasonable repeated submissions may be excluded from review.

   • Information required in an appeal

     • Reachable contact (phone number or email)
     • Case number and date (information provided in the restriction notice)
     • Evidence showing the restriction reason was incorrect (e.g., screenshots)
       If required information is missing, the appeal will not be processed.

   • Potential delays
     Appeals are typically processed within 14 days.
     However, if additional review is required, processing may be delayed, and the reason and expected schedule will be provided.

   • Result notification
     The result will be notified via the contact provided at the time of submission.
     Additional inquiries may be submitted via the contact provided at the time of submission.

Chapter 5 Damages and Disclaimer

Article 17 (Damages)

1. Compensation for damages due to violation of terms

   • If the Company or the user violates these Terms and causes damage to the other party, the violating party shall compensate the other party for such damage.

2. Liability for damages related to partner services

   • If the Company provides services through partnership agreements with individual service providers, users must agree to the service provider's terms.
   • If damage occurs due to the service provider's intent or negligence, the service provider is responsible for such damage.
   • However, if the Company has intent or gross negligence, the Company may also bear part of the responsibility.

Article 18 (Disclaimer of the Company)

1. The Company is not responsible for service interruptions due to causes beyond the Company's control, such as natural disasters, war, government regulations, communication disruptions, or server errors. However, this does not apply to cases caused by the Company's intent or gross negligence.
2. The Company is not responsible for damages caused by temporary suspension or failures due to unavoidable reasons such as maintenance, replacement, regular inspections, or construction of service facilities. However, this does not apply to cases caused by the Company's intent or gross negligence.
3. The Company is not responsible for service disruptions due to the user's fault.
4. The Company is not responsible for transactions or disputes between the user and other users or third parties where the Company has no obligation to intervene.
5. The Company is not responsible for damages incurred by users related to the use of services provided free of charge. However, this does not apply to cases of the Company's intent or gross negligence.
6. The Company is not responsible for losses or failure to gain expected benefits from using the Service.
7. The Company is not responsible for deletion of content or account information provided by the Company. However, this does not apply to cases caused by the Company's intent or negligence.

Article 19 (Notice to Users)

1. When the Company provides notice of important matters to users, it may do so using the email address provided by the user.
2. When the Company notifies all users, it may substitute the notice in paragraph 1 by posting it on the Company's website or service screen for at least 7 days.

Article 20 (Jurisdiction and Governing Law)

• These Terms are governed by and interpreted in accordance with the laws of the Republic of Korea. If litigation arises between the Company and users, the court with jurisdiction shall be determined in accordance with applicable procedures under the law.